All you need to know about your order at Kim's Curiosity Shop.
"The parcel arrived just in time for my friend's 40th birthday party this evening, so over the moon it's arrived in time. I haven't opened it as the wrapping is so nice I thought I'd leave it as it is to give her..."
Sharon, from Atherstone, UK
It is important to us that you are happy with your order. We try our best to photograph and describe our items to the best of our ability using our experience and knowledge. Condition and defects are described honestly.
If you should be unhappy with ANYTHING for ANY reason, we offer a full money back guarantee. We are always trying to improve our service and give the best experience to our customers so your feedback (good or bad) is really helpful to us.
"Thank you sooooo much - all arrived safely and beautifully wrapped."
Kitty from Chipping Norton, UK
WHEN YOU PLACE YOUR ORDER...
As soon as your order is placed, our process begins:
Firstly, we will send you an email confirming that your order has been received. Then we'll find your item amongst all the pieces in the shop. Your item is then wrapped and sealed (as detailed below) and packaged, ready for sending.
"I'm happy with What I've received. Thank you. The packaging is absolutely magical! This is for my work's 'Secret Santa' but I'll definitely be buying for myself :)"
Sherelle, from Bury St Edmunds, UK
POSTAGE AND COSTS
We charge the actual postage rate and just add a minimal amount to help cover our boxing and wrapping costs. Our wrap and seal service is absolutely free and part of our standard service.
We use Royal Mail for all our parcels as we believe this is the best service for quick and safe delivery. Sometimes, if your parcel is extra large, we will use Parcel Force - another branch of Royal Mail.
We usually use Royal Mail 'first class signed for' service for speed of delivery and as an extra guarantee for safe delivery.
If your parcel is being sent out of the UK, we still use Royal Mail and choose either the 'tracked' or 'tracked and signed for' overseas service.