All you need to know about your order at Kim's Curiosity Shop.
"The parcel arrived just in time for my friend's 40th birthday party this evening, so over the moon it's arrived in time. I haven't opened it as the wrapping is so nice I thought I'd leave it as it is to give her..."
Sharon, from Atherstone, UK
OUR GUARANTEE
It is important to us that you are happy with your order. We try our best to photograph and describe our items to the best of our ability using our experience and knowledge. Condition and defects are described honestly.
If you should be unhappy with ANYTHING for ANY reason, we offer a full money back guarantee. We are always trying to improve our service and give the best experience to our customers so your feedback (good or bad) is really helpful to us.
"Thank you sooooo much - all arrived safely and beautifully wrapped."
Kitty from Chipping Norton, UK
WHEN YOU PLACE YOUR ORDER...
As soon as your order is placed, our process begins:
Firstly, we will send you an email confirming that your order has been received. Then we'll find your item amongst all the pieces in the shop. Your item is then wrapped and sealed (as detailed below) and packaged, ready for sending.
"I'm happy with What I've received. Thank you. The packaging is absolutely magical! This is for my work's 'Secret Santa' but I'll definitely be buying for myself :)"
Sherelle, from Bury St Edmunds, UK
POSTAGE AND COSTS
We charge the actual postage rate and just add a minimal amount to help cover our boxing and wrapping costs. Our wrap and seal service is absolutely free and part of our standard service.
We use Royal Mail for all our parcels as we believe this is the best service for quick and safe delivery. Sometimes, if your parcel is extra large, we will use Parcel Force - another branch of Royal Mail.
We usually use Royal Mail 'first class signed for' service for speed of delivery and as an extra guarantee for safe delivery.
If your parcel is being sent out of the UK, we still use Royal Mail and choose either the 'tracked' or 'tracked and signed for' overseas service.
"Just a quick message to let you know your parcel arrived with me today. Thank you for the secure and gorgeous packaging - it was a shame to disturb the presentation! I'm very pleased with all three items."
Bernadette, from Frankfurt Am Main, Germany
DISPATCH
We like to get your order to you as quickly as possible, so we try to make sure your parcel is sent out within two days of you placing your order. If you order on a Friday or at the weekend, it will usually be wrapped and sent out the following Monday or Tuesday.
Obviously, there are some occasions where this isn't possible, for instance if there's a particularly large volume of orders or absence through illness, but if the dispatch is to be more than a couple of days delay, we will let you know. If you're in any doubt about an expected order, please get in touch.
"Thank you so much for all the time and effort you have put into the questions about this transaction. I truly appreciate your efforts."
David, from Ohio, USA
WRAP AND SEAL SERVICE
Our wrap and seal service is something we thought would help us to say 'Thank you' to our customers for choosing us. So, when you make a purchase from Kim's Curiosity Shop, your item or items will be wrapped with brown paper, then tied with legal tape and finally sealed with hot wax.
This is all part of our personal service and included in the postage costs.
'The detail and care that you put in to your packaging is a lesson for all dealers, and it is wonderful to receive a parcel prepared as if a special gift form a loved one. Thank you so much.'
Christopher, Australia
